Senior Citizen's Guide to Cleveland 2013 Vol. 1 - page 49

Boomers Resource Guide
• 2013 Vol. 1
47
Once you acquire the names of
several providers, you will want to
learn more about their services and
reputations. Following is a checklist
of questions to ask providers and
other individuals who may know
about the provider’s track record.
Their insight will help you deter-
mine which provider is best for you
or your loved one.
How long has this provider been
serving the community?
Does this provider supply litera-
ture explaining its services, eligibil-
ity requirements, fees, and funding
sources? Many providers furnish
patients with a detailed “Patient Bill
of Rights” that outlines the rights
and responsibilities of the providers,
patients, and caregivers alike. An
annual report and other educational
materials also can provide helpful
information about the provider.
How does this provider select
and train its employees? Does it
protect its workers with written per-
sonnel policies, benefits packages,
and malpractice insurance?
Are nurses or therapists required
to evaluate the patient’s home care
needs? If so, what does this entail?
Do they consult the patient’s physi-
cians and family members?
Does this provider include the
patient and his or her family mem-
bers in developing the plan of care?
Are they involved in making care
plan changes?
Is the patient’s course of treat-
ment documented, detailing the
specific tasks to be carried out by
each professional caregiver? Does
the patient and his or her family
receive a copy of this plan, and do
the caregivers update it as changes
occur? Does this provider take
time to educate family members
on the care being administered to
the patient?
Does this provider assign su-
pervisors to oversee the quality of
care patients are receiving in their
homes? If so, how often do these
individuals make visits? Who can
the patient and his or her family
members call with questions or
complaints? How does the agency
follow up on and resolve problems?
What are the financial proce-
dures of this provider? Does the
provider furnish written statements
explaining all of the costs and pay-
ment plan options associated with
home care?
What procedures does this pro-
vider have in place to handle emer-
gencies?Are its caregivers available
24 hours a day, seven days a week?
How does this provider ensure
patient confidentiality?
How Do I Select the Right
Home Care Provider?
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