Senior Citizen's Guide to Cleveland 2013 Vol. 1 - page 50

In addition, ask the home care
provider to supply you with a list
of references, such as doctors, dis-
charge planners, patients or their
family members, and community
leaders who are familiar with the
provider’s quality of service.
Contact each reference
and ask:
Do you frequently refer clients
to this provider?
Do you have a contractual rela-
tionship with this provider? If so,
do you require the provider to meet
special standards for quality care?
What sort of feedback have you
gotten from patients receiving care
from this provider, either on an
informal basis or through a formal
satisfaction survey?
Do you know of any clients this
provider has treated whose cases
are similar to mine or my loved
one’s? If so, can you put me in touch
with these individuals?
Reprinted with permission from the
National Association for Home Care
& Hospice,
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