Senior Citizen's Guide to Cleveland 2016-17 Winter/Spring Edition - page 29

Boomers Resource Guide
• Winter/Spring 2016-17
• What procedures are in place
to handle emergencies?
• Are the agency’s caregivers
available 24 hours a day, seven
days a week?
• How does the provider ensure
patient confidentiality?
How Can I Be Satisfied That
I’ve Found the Best Agency
for Me?
Ask the home health agency to
provide you with a list of individu-
als who are familiar with its reputa-
tion. Consult these people as well
as physicians, discharge planners,
and community leaders to help
assess the quality of service the
agency provides. Ask each person
with who you speak the following:
• Do they frequently refer clients
to this agency?
• Do they have a contractual
relationship with the provider?
• What sort of feedback have
they gotten from patients re-
ceiving care from the agency?
• Do they know of any clients the
agency has treated whose cases
are similar to yours or your
loved ones? If so, can they put
you in touch with these people?
Article from the Center for
Community Based Care and the
Ohio Council for Home Care &
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