Senior Citizen's Guide to Pittsburgh 2016 Spring/Summer Edition - page 20

Say You Saw It in the Senior Citizen’s Guide to Pittsburgh
make visits? Who can the patient and his or
her family members call with questions or
complaints? How does the agency follow up on
and resolve problems?
• What are the financial procedures of this provider?
Does the provider furnish written statements
explaining all of the costs and payment plan
options associated with home care?
• What procedures does this provider have in
place to handle emergencies? Are its caregivers
available 24 hours a day, seven days a week?
• How does this provider ensure patient
You want to consider whether the agency is certified
by Medicare, licensed and accredited by a health care
accreditation agency such as Joint Commission or the
Accreditation Commission for Health Care (ACHC). In
addition, you can ask the home health agency to provide
you with a list of references such as doctors, discharge
planners, patients, and community leaders who are
familiar with the provider’s quality of care and service.
In addition, the Centers for Medicare and Medicaid
Services (CMS) has created a Five-Star Quality Rating
System to guide consumers, families and caregivers to
compare home health agencies. This information can be
found at
Choosing the best home care agency for your needs
requires some time on your part but should result in
partnering with an agency that provides an excellent
home care experience.
Article submitted by Dianne Ziemba & Susan Kelly, Patient Experience
Champions, UPMC/Jefferson Regional Home Health,
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